Go Back

Get Help with a Personal Listing

Remove my people search listing

****Some users are experiencing issues with Internet Explorer 9; we recommend following the steps below using the latest version of Internet Explorer, Firefox or Chrome.****

1. Search for the listing on WhitePages using your computer or the WhitePages app available on Apple and Android devices.

2. Once on your listing details page, click on the “Claim/Edit” link

Click_Claim_Edit

If you’re not logged in, you’ll be asked to either log in or create an account. Why do I need to create an account?

login_help

3. After logging in, you can delete or hide any information you wish including your phone number, address and “people associated with your address.”

account

4. To hide your entire listing from being published on WhitePages.com or any other website we power, Click “Hide Information”

hide info

5. Check the box and click “Update.”
Your information will now be completely hidden from public view.

 

We advise you to create an account (instructions above) to help keep your information from being publicly visible. Should you choose to have us remove your listing on your behalf, we advise you to check WhitePages.com periodically (about every two months or so) to ensure the information hasn’t reappeared.

If you are having trouble with the removal process, please let us know with which step you are having trouble. Be sure to include your name, address and phone number – exactly as it appears on our website. You may send us an email by clicking on the Contact tab above.

 

Back to Top

Edit a personal listing

1. Click on “Log In” in the upper right hand corner (using your computer). You’ll be asked to either log in or create an account.

Why do I need to create an account?

login_help

2. Once you have created an account click on the “Find People” tab across the top of the page a search for the listing you would like to edit. Then click on the listing

search2

3. Once on the listing details page, click on the “Claim/Edit” link

Click_Claim_Edit

4. If the listing you are editing is your own, select “This is me. You will be taken back to your account page where you can edit or remove your address, phone number and associated people.

Suggest Edits Me

5. If the listing you are editing is not your own, you can suggest changes or removal of information.

Suggest Edits Not Me

6. Be sure to click on “Update” for any changes you have made to your listing.

 

Back to Top

Remove associated people

1. Search for the listing on WhitePages from your computer

2. Once on your listing details page, click on the “Claim/Edit” link

Click_Claim_Edit

If you’re not logged in, you’ll be asked to either log in or create an account. Why do I need to create an account?

login_help

3. After logging in, scroll towards the bottom of your account page. Click on “Edit” in the Addresses section. You’ll see a list of people associated with your address, along with a remove button.

Delete known people

4. Click the blue “Update” button to save those changes.

Back to Top

Remove my information from Google

We cannot remove links from Google. If you have removed your listing from our website, then the links that Google provides will come to a dead page (ie: a page showing no information).

Once information is removed from our site, it can take search sites like Google (as well as Yahoo! and Bing) some extra time to update their indexing to remove the data. If for any reason you want this expedited, you will need to contact Google directly.

Back to Top

Add a personal listing to WhitePages.com

To add a Member Listing (found through People Search) click the “Log In” link on the upper right-hand corner of WhitePages.com. You can create your profile using your Facebook account or just your email address. A valid email address is required to publish your information on WhitePages. After you have created your account, you can add a listing to be published online for all to see. Once you’ve become a WhitePages member and published your profile you will also be able to edit your listing at any time in the future!

Note to Canadian and International users – For adding a Member or Business Listing please follow the instructions for “How do I add an international listing?“.

Back to Top

Add an International listing

To add a Business Listing to WhitePages.ca – WhitePages does not publish business information for our business search results directly. YellowPages.ca provides all Canadian business information for business search results on WhitePages.ca. To add a business listing to business search results, visit www.yellowpages.ca and follow the instructions to add your information. Once complete, your business information will be updated on WhitePages.ca in 30-60 days.

To add a Member Listing – While we’re thrilled you want to add your public profile to WhitePages, due to certain technical limitations, publishing a WhitePages public profile is only available for customers residing in the US. We hope to be able to offer a solution for our Canadian and international customers in the future.

If you are trying to add a US listing please follow the instructions in “How do I add a listing to WhitePages.com?

Back to Top

Problems adding an address to a listing

For your protection, we cross-reference the street address entered into our system against US Post Office records to ensure address accuracy. Unfortunately, there are some instances when this verification step fails (even if all the information you have entered is correct!). In this case, you can publish your information with the suggested street address or you may choose to publish your public profile without a street address. We are continually updating our address verification information (through the USPS) and you may very likely be able to add your full address to your public profile at a later date.

Back to Top

Will WhitePages re-publish listing information after it’s removed?

We take steps to block the re-publication of listing information that’s been removed by a member. However, similar listing information may be published. Here’s why: if you move or change your name, a listing with your new information may appear on WhitePages. There’s nothing we can do about that.
But, you can always remove new listing information that may appear. We encourage you to visit WhitePages regularly to check for newly published information. If you choose, go ahead and remove it.

Back to Top

Where do you get your information from?

We get our information for people search results in these three ways:

1. Publicly Available Information Sources

This is what it sounds like: information that’s available to the public. It includes addresses, street names, cities, states and ZIP codes. Other examples of publicly available information include published phone directories and information published on the Internet, such as publicly available social network profiles.

2. Third-Party Data Suppliers

Information from third-party data suppliers originates from a variety of sources. It may include publicly available information, such as phone directories, as well as information from other sources. For example, people often provide name, address, phone number, email address and other personal information when filling out forms for contests, sweepstakes, subscriptions or other similar offers. Often, this information can be shared with third parties. Whenever you provide personal information — either online or offline — you should understand how the information will be used and whether it can be shared with third parties.

3. WhitePages Public Profiles

WhitePages members can control and publish exactly what information they want to display on our website through their WhitePages public profile. Any user added listing will have an “Email Me” link attached to the listing

If listing information is not on WhitePages, it is either unavailable or has been removed from our websites.

Back to Top

Problems logging into an account

If you receive an error message stating that your email address is not registered, you may have used a different email address or haven’t yet created an account. If you receive an error saying that your email address is already registered, you can login to your existing account by creating a new password using the following instructions:

  • Go to www.WhitePages.com
  • Click the “Log in” button in the upper right-hand corner of the page
  • Click the “Log in with your email and password” link
  • Click “Forgot your password?”
  • Enter the email address for your account and click “Submit”
  • We will send an email to the address provided with a temporary password and a link back to our website
  • Enter and confirm your new password and click “Submit”

If you are unable to successfully change your password via this process, you will need to delete the cookies from your web browser and try again. WhitePages uses cookies to store your temporary password when you click “forgot your password.” Sometimes this cookie gets stuck. To fix this and successfully change your password, delete the cookies from your browser and try again.

Back to Top

Why do I need to create an account?

It is important to create an account before editing or removing a listing because it helps us prevent malicious and fraudulent changes to WhitePages information.

Back to Top