Go Back

Get Help with a Personal Profile

Remove my people search profile

****Some users are experiencing issues with Internet Explorer 9; we recommend following the steps below using the latest version of Internet Explorer, Firefox, or Chrome.****

To hide your profile on Whitepages and associated sites:

1. Search for your profile on Whitepages using your computer or the Whitepages App available on Apple and Android devices.

2. Once you are on your profile page, click on the “Claim/Edit” link.

NEW-claimandedit annotation

If you’re not logged in, you’ll be asked to either log in or create an account. Why do I need to create an account?

NEW_login_annotation

3. After logging in, you can delete or hide your phone number and address.

NEW_WHITEPAGES_ID

4. To hide your entire profile from being published on Whitepages.com or any other website we power, Click “Privacy” in the left hand sidebar. This will take you to the “Privacy Settings” page.

NEW-verification edit and privacy highlight

 

5. From the “Privacy Settings” page, click “Hide all my information from the public.”
Your information will now be completely hidden from public view.

Why do I need to create an account?

It is important to create an account before editing or hiding profile details because it helps us ensure accuracy and prevent fraudulent changes to Whitepages information.

We advise you to create an account (instructions above) to help keep your information from being publicly visible. Should you choose to have us hide your profile on your behalf, we advise you to check Whitepages.com periodically (about every two months or so) to ensure your information has not reappeared.

If you are having trouble with the removal process, please let us know which steps you are having trouble with. Be sure to include your name, address and phone number – exactly as it appears on our website. Contact us here.

 

Back to Top

Edit a personal profile

To edit your personal profile on Whitepages and any other site we own, please follow the instructions below.

1. Go to Whitepages.com and in the top search bar, enter your name along with the city, state or ZIP code.

2. Once you have found your profile, click on the “Claim/Edit” link.

NEW-claimandedit annotation

 

3. If you are not logged in, you will be asked to either log in or create an account. Once you have logged in or created an account, you will be taken back to your profile page where you can add or edit your phone number.

Note: Adding or editing your address, people you may know, or primary email address is temporarily unavailable while we undergo improvements to our services. We’re sorry for the inconvenience but encourage you to check back periodically as they features become available.

Why do I need to create an account? It is important to create an account before editing or removing a profile because it helps us ensure accuracy and prevent fraudulent changes to Whitepages information. Also, with a Whitepages account you can make sure that your information is up to date so that your friends and family can get those important Birthday cards and Wedding Invitations to you!

Back to Top

Remove associated people

We’re sorry. This feature will be temporarily unavailable while we improve our services. Please contact Customer Support if you wish to have your information removed for the time being.

Back to Top

Remove my information from Google

We cannot remove links from Google. If you have removed your profile from our website, then the links that Google provides will come to a dead page (ie: a page showing no information).

Once information is removed from our site, it can take search sites like Google (as well as Yahoo! and Bing) some extra time to update their indexing to remove the data. If for any reason you want this expedited, you will need to contact Google directly.

Back to Top

Add a personal profile to Whitepages.com

To add your personal contact information on a computer, tablet or the Whitepages mobile app, click the “Log in” link on the upper right-hand corner of Whitepages.com. You can create your profile using your email address. A valid email address is required to publish your information on Whitepages.

After you have created your account, you can add or edit your phone number.

Adding or editing your address, primary email address or people you may know are temporarily unavailable while we undergo improvements to our services. We’re sorry for the inconvenience but encourage you to check back periodically as the features become available.

Back to Top

Add an International profile

To add a Business Profile to Whitepages.ca – Whitepages does not publish business information for our business search results directly. YellowPages.ca provides all Canadian business information for business search results on Whitepages.ca. To add a business profile to business search results, visit www.yellowpages.ca and follow the instructions to add your information. Once complete, your business information will be updated on Whitepages.ca in 30-60 days.

To add a Member Profile - While we’re thrilled you want to add your public profile to Whitepages, due to certain technical limitations, publishing a Whitepages public profile is only available for customers residing in the US. We hope to be able to offer a solution for our Canadian and international customers in the future.

If you are trying to add a US profile please follow the instructions in “How do I add a profile to Whitepages.com?”

Back to Top

Problems adding an address to a profile

For your protection, we cross-reference the street address entered into our system against US Post Office records to ensure address accuracy. Unfortunately, there are some instances when this verification step fails (even if all the information you have entered is correct!). In this case, you can publish your information with the suggested street address or you may choose to publish your public profile without a street address. We are continually updating our address verification information (through the USPS) and you may very likely be able to add your full address to your public profile at a later date.

Back to Top

Will Whitepages re-publish profile information after it’s removed?

We take steps to block the re-publication of profile information that’s been removed by a member. However, similar profile information may be published. Here’s why: if you move or change your name, a profile with your new information may appear on Whitepages. There’s nothing we can do about that.

But, you can always remove new profile information that may appear. We encourage you to visit Whitepages regularly to check for newly published information. If you choose, go ahead and remove it.

Back to Top

Where do you get your information from?

We get our information for people search results in these three ways:

1. Publicly Available Information Sources

This is what it sounds like: information that’s available to the public. It includes addresses, street names, cities, states and ZIP codes. Other examples of publicly available information include published phone directories and information published on the Internet, such as publicly available social network profiles.

2. Third-Party Data Suppliers

Information from third-party data suppliers originates from a variety of sources. It may include publicly available information, such as phone directories, as well as information from other sources. For example, people often provide name, address, phone number, email address and other personal information when filling out forms for contests, sweepstakes, subscriptions or other similar offers. Often, this information can be shared with third parties. Whenever you provide personal information — either online or offline — you should understand how the information will be used and whether it can be shared with third parties.

3. Whitepages Public Profiles

Whitepages members can control and publish exactly what information they want to display on our website through their Whitepages public profile. Any user added profile will have an “Email Me” link attached to the profile

If profile information is not on Whitepages, it is either unavailable or has been removed from our websites.

Back to Top

Problems logging into an account

If you receive an error message stating that your email address is not registered, you may have used a different email address or haven’t yet created an account. If you receive an error saying that your email address is already registered, you can login to your existing account by creating a new password using the following instructions:

  • Go to www.Whitepages.com
  • Click the “Log in” button in the upper right-hand corner of the page
  • Click the “Log in with your email and password” link
  • Click “Forgot your password?”
  • Enter the email address for your account and click “Submit”
  • We will send an email to the address provided with a temporary password and a link back to our website
  • Enter and confirm your new password and click “Submit”

If you are unable to successfully change your password via this process, you will need to delete the cookies from your web browser and try again. Whitepages uses cookies to store your temporary password when you click “forgot your password.” Sometimes this cookie gets stuck. To fix this and successfully change your password, delete the cookies from your browser and try again.

Back to Top

Why do I need to create an account?

It is important to create an account before editing or removing a profile because it helps us prevent malicious and fraudulent changes to Whitepages information.

Back to Top